Privacy Policy

BELLAMY’S AUSTRALIA PTY LTD

IMPORTANT: When you use our website or provide us with personal information you consent to the use, disclosure and handling of your personal information in accordance with this Privacy Policy and any subsequent amendments.

1. Purpose

1.1 Bellamy’s Australia Pty Ltd ABN 37 124 272 108 and its affiliates (collectively or individually “Company”, “we” or “our”) recognises the importance of privacy and is committed to protecting your privacy when handling your personal information. This Privacy Policy explains how the Company will collect, hold, use, disclose, protect and otherwise handle your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). In general, our handling of your personal information is intended to facilitate your purchase of our products, provide services that you request, to provide relevant information about our products and to comply with our legal obligations.

1.2 Please read this Policy carefully before using this website or submitting information to us. By accessing or visiting the website, you indicate your understanding that the collection, use, and sharing of your information is subject to the terms of this Policy and any terms of use included on the website. If you do not consent to the collection, use, and sharing of your information as described in this Policy, please do not provide us with such information.

2. What personal information does the Company collect and store?

2.1 The Company may collect and hold the following personal information about you:

2.1.1 Contact information, such as your name and surname, postal address, email address, phone number, account name, or other similar identifiers.

2.1.2 Demographic information such as your date of birth, gender or age and gender of your child.

2.1.3 Credit and payment information such as credit reference, reports from third parties, credit rating, bank account, credit card or other payment details.

2.1.4 Commercial information such as products purchased, obtained, or considered by you, or other purchasing or consuming histories or tendencies.

2.1.5 Internet or other electronic network activity and data such as internet protocol address, browser type, language, internet service provider, referral page, operating system, time and date stamp, a consumer’s interaction with an advertisement.

2.1.6 Geolocation data such as location information while using our websites.

2.1.7 Consumer profile such as inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, and behaviours.

2.1.8 Any other information you voluntarily provide to us.

2.2 We do not knowingly collect personal information from minors and will delete that information if we become aware that we have done so. If the parent or guardian of a minor believes that they have provided us with any personal information, please contact us and ask to have this personal information deleted from our files.

3. Sources of personal information

3.1 The Company may collect personal information when:

(a) you contact the Company by telephone, email, submission of an online form or request, upload a photo, post digital content or otherwise through the Company’s website;

(b) you complete a form or document and provide it to the Company;

(c) you create an account with us or register to use our site or sign up for updates;

(d) you visit us at an event;

(e) you interact with our social media accounts (such as Facebook or Instagram);

(f) you view our online ads;

(g) you participate in a contest, promotion, information session or workshop;

(h) you enquire about employment or provision of services to us;

(i) you register with our website via cookies’, web beacons and other similar technologies;

(j) it is provided to us via our authorised service providers; and

(k) your friends or family refer you via our promotions.

These are examples and are not an exhaustive list of sources.

3.2 The Company uses ‘cookies’, web beacons and other similar technologies to collect information about the users of its website such as the number of visitors, the number of pages viewed and the internet advertisements which bring visitors to the Company’s website. This information is collected to analyse and improve the Company’s website, its marketing campaigns and to record statistics on web traffic. Not attempt is made by the Company to use this information to personally identify you. Please note that our website is not configured to detect “Do Not Track” privacy preferences set on a user’s internet search browser. This information is collected to analyse and improve the Company’s website, its marketing campaigns and to record statistics on web traffic. No attempt is made by the Company to personally identify you.

3.3 Third parties may collect information about your online activities over time and across different websites when you use our websites. The Company’s website may also contain links to other websites. The Company does not share your personal information with those websites and it is not responsible for their collection of information or privacy practices. We recommend you read the privacy policies of these respective third party sites.

4. Why we collect your personal information

4.1 The Company has or will use personal information we have collected about you for the business or commercial purposes set out below.

(a) To provide information, products, facilities or services that you request.

(b) To satisfy the reason for which the information is provided. For example, your address will be collected if you purchase a product from us, so that we can ship it to you.

(c) To engage in marketing, advertising, research, analysis and product and service development and testing activities.

(d) To carry out our obligations and enforce rights including those arising from any contracts entered into between you and us, including for billing, payment, and collections.

(e) To administer, analyse and improve our website, customer experience, our marketing campaigns and to record statistics on web traffic, including to assess the demographic, trends and demands of customers.

(f) To provide customer service, engage in quality control activities concerning our products and services and consider any concern or compliant that you raise against the Company or to manage any legal action between you and the Company.

(g) To respond to law enforcement requests and as required by applicable law, court order, governmental regulations, or other lawful processes.

(h) As described to you when collecting your personal information or as otherwise set forth in the Privacy Act 1988 (Cth).

(i) As necessary or appropriate to prevent or investigate any actual or suspected fraud, unlawful activity or misconduct or protect the rights, property, security, and safety of us,

4.2 The Company may also use your personal information to identify a product or services that may be of interest to you. If at any time you no longer wish to be notified about other services or promotions, please contact the Company. Privacy specific contact details are provided under section 8 of this Privacy Policy.

5. Sharing personal information

5.1 Of the categories of personal information noted in section 2, we may share information to the following categories of third parties:

(a) Third parties as directed by you, for example, if you send your product as a gift and want to include your name.

(b) Third parties as directed by you, for example, if you send your product as a gift and want to include your name.

(c) Service providers that perform a range of services on behalf of the Company including:
• mailing houses and printing companies;
• couriers;
• payment processors;
• auditors and solicitors;
• event organisers;
• information technology vendors; and
• other consultants.
These service providers should have their own privacy statements and we encourage you to review them where applicable. These service providers may be authorised to collect personal information on our behalf.

(d) Legal service providers, law enforcement agencies, courts or governmental entities, in order to comply with the law or a government or investigatory body’s request and in the course of providing you with products and services.

(e) Commercial third parties such as suppliers and retailers for the purpose of distribution of our products and related purposes.

5.2 In some circumstances your personal information may be disclosed to service providers that perform a range of services on behalf of the Company including:

(a) mailing houses and printing companies;

(b) auditors and solicitors;

(c) registry providers (including Link Market  Services Limited);

(d) information technology vendors; and

(e) other consultants.

5.2 In some circumstances, personal information may be disclosed to the Company’s affiliated entities and third parties in jurisdictions outside of Australia. We take all reasonable steps to ensure that any third party receiving personal information, whether in Australia or overseas, comply with all obligations under Australian privacy legislation. This may include through enforceable contractual arrangements. Third parties may be located and may store your personal information, in a number of countries from time to time, including China and South East Asia.

5.3 This website may use social media plugins (e.g. Facebook and LinkedIn) to enable you to share information with others. When you visit our website, the operator of the social media plugin can place a cookie on your computer. If you are logged into the social media website while browsing our website, the social media plugins may allow that social media website to share data about your activities on our Website with other users of their social media website. For example, Facebook may show your likes and comments on our pages to your Facebook friends. We do not control any of the content from the social media plugins. For more information about social media plugins, you should refer to those sites’ privacy and data/information sharing statements/policies.

5.4 The Company does not sell, rent or trade personal information to, or with, third parties.

6. How you can access and correct your personal information

6.1 You have the right to contact the Company to request access to the personal information that it holds about you at any time. You may also ask the Company to correct information about you that you believe may be inaccurate, incomplete or out of date.

6.2 Please contact the Company using the contact details outlined in section 9 of this Policy if any personal information the Company holds about you is not correct or complete, or if you wish to request access. The Company will need to verify your identity before giving you access to your personal information.

6.3 Please contact the Company using the contact details outlined in section 9 of this Policy if any personal information the Company holds about you is not correct or complete, or if you wish to request access. The Company will need to verify your identity before giving you access to your personal information.

6.4 You may also request the destruction or de-identification of personal information the company holds about you at any time. The Company will take reasonable steps in a reasonable time, to comply with such a request.

6.5 If the Company is unable to de-identify or destroy your personal information, the Company will write to you to explain and provide the reasons why.

7. General information

7.1 The security of your personal information is important to us and we take reasonable steps to protect our website and your personal information. We cannot guarantee the internet is 100% secure and encourage you to use caution.

7.2 This Policy is governed by the laws of Australia. Jurisdiction for any claims arising under or out of this Privacy Policy shall lie exclusively with the state and federal courts within Victoria. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.

7.3 If you access this website from outside Australia., by using this website you:

7.3.1 acknowledge that the Company operates in accordance with the laws of Australia and that the data protection laws applicable may not provide you with the same protection as those of your jurisdiction; and

7.3.2 consent to the transfer the personal information that we collect from you to a location outside of your jurisdiction, including to Australia.

7.4 This Privacy Policy is subject to change from time to time. Please check the website periodically for updates. By continuing to use the Company’s services you will be deemed to have accepted any changes to its Privacy Policy.

8. Complaints regarding the handling of personal information

8.1 If you have a complaint related to how the Company has managed your personal information, please contact the Company using the contact information below in section 9.

8.2 The Company may ask you to place your concerns in writing in order to fully understand and investigate the issues you have raised.

8.3 The Company will acknowledge any complaint in writing within 7 business days and make every effort to resolve your issue within a reasonable time of it being notified.

8.4 If a complaint remains unresolved, you may access an external dispute resolution service or apply to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au to have the complaint formally heard and determined.

9. How to contact us

9.1 If you have any questions about this Privacy Policy, if you wish to complain about how the Company handled your personal information or if you wish to access or correct your personal information, please contact the Company’s Privacy Officer on:

Telephone: 1800 010 460

Email: hello@bellamysorganic.com.au

Mail:
To the Privacy Officer
Bellamy’s Australia Limited
P.O Box 96
Launceston TAS 7275

7.2 If a compliant remains unresolved, you may access an external dispute resolution service or apply to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au to have the complaint heard and determined.

8. How to contact us

8.1 If you have any questions about this Privacy Policy, if you wish to complain about how the Company handled personal information about you or if you wish to access or correct your personal information, please contact the Company’s Privacy Officer on:

Tel: 1800 010 460

Email: notices@bellamysorganic.com.au

Mail:To the Privacy Officer
Bellamy’s Australia Pty Ltd
115 Cimitiere Street,
Launceston TAS
7250

Date updated: March 2024